Free
If you're on the Free plan, you have the following options for getting help with Stack Overflow for Teams:
Open a ticket with our Support Team on our support portal. Tickets should typically be answered within one business day.
You can use the Intercom widget in the lower, right-hand corner to search through our product documentation. You can also view it directly on our resource center.
Basic
Basic plan users have the following options:
You can open a conversation directly with our Support Team via the Intercom widget in the lower right-hand corner.
Open a ticket with our Support Team on our support portal.
Support tickets opened via Intercom are responded to within half a business day. Tickets opened via our support portal are subject to our SLA based on the severity level.
You can use the Intercom widget in the lower, right-hand corner to search through our product documentation. You can also view it directly on our resource center.
Business
Our Business tier has the following support options:
You can open a conversation directly with our Support Team via the Intercom widget in the lower right-hand corner.
Open a ticket with our Support Team on our support portal.
Support tickets opened via Intercom are responded to within 4 business hours. Tickets opened via our support portal are subject to our SLA based on the severity level.
You can use the Intercom widget in the lower, right-hand corner to search through our product documentation. You can also view it directly on our resource center.
E-mail support is also available. Please reach out to the support team via Intercom and we can provide you with the support e-mail address.
Managed Business
Managed Business customers have a dedicated Customer Success Manager as part of their plan. You have the following support options:
You can open a conversation directly with our Support Team via the Intercom widget in the lower right-hand corner.
Open a ticket with our Support Team on our support portal. After-hours support is available by opening a Sev 1 or Sev 2 ticket.
Support tickets opened via Intercom are responded to within 4 business hours. Tickets opened via our support portal are subject to our SLA based on the severity level.
You can use the Intercom widget in the lower, right-hand corner to search through our product documentation. You can also view it directly on our resource center.
E-mail support is also available. Please reach out to the support team via Intercom and we can provide you with the support e-mail address.
Admins of managed accounts also have access to a dedicated Customer Success Manager (CSM) for non-technical issues. If you need contact information for your CSM, please reach out to the Support Team.