Free

Free plan users have the following options:

  • Open a ticket with our Support Team on our support portal. Tickets should typically be answered within one business day.

Basic

Basic plan users have the following options:

  • Open a ticket with our Support Team on our support portal. Tickets should typically be answered within half a business day.

Business

Business plan users have the following options:

  • Open a ticket with our Support Team on our support portal. Tickets should typically be answered in four business hours.

Managed Business

Managed Business customers have a dedicated Customer Success Manager as part of their plan. You have the following support options:

  • Open a ticket with our Support Team on our support portal. After-hours support is available by opening a Sev 1 or Sev 2 ticket.

  • Tickets opened via our support portal are subject to our SLA based on the severity level.

  • Admins of managed accounts also have access to a dedicated Customer Success Manager (CSM) for non-technical issues. If you need contact information for your CSM, please reach out to the Support Team.

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