December 16th, 2020

Feature: Slack Integration v3

  • Basic & Business plans
  • Supports org-wide installs
  • Granular Bot Permissions (GBP)
  • Sunsetting former versions of the integration by end of March 2021
  • Updated Ask flow from Slack

Slack v3 is our latest integration application that supports Slack’s most recent platform built for integrations. Slack v3 uses Granular Bot Permissions (“GBP”), and it allows our application to support Org-Wide App Installs.

Slack v3 uses the preferred integration path with Slack. As Slack’s platform has evolved over time, they have come out with different methods for integrations. Roughly speaking, we can refer to the various integrations paths in these buckets:

  • Slack v1: Webhooks
  • Slack v2: Slack Workspace App (Classic Slack App on Enterprise)
  • Slack v3: Slack GBP

What do you need to do if you're on an earlier version of the integration?

  1. Uninstall the app
  2. Re-install the app

To learn more about the latest version of our Slack integration (and the rest of our integrations), check out this article in the help center.

Feature Functionality: GDPR Subject Access Rights

  • Delete functionality added

We now expose a ‘Delete user’ action in addition to ‘Export user’ and the existing ‘Deactivate user’ function. Deleted users will not show up under deactivated users, and if they come back (after being invited by admin again) - they start from scratch in terms of reputation and attributed content.

Feature Functionality: Articles

  • More functionality added to the Articles feature
  • Save an Article to a Collection
  • Open other Article types by clicking on the type icon
  • Coming soon: Better filter, search, and organization

With our latest functionality updates, users can save an Article directly to a Collection without leaving the Article page. Users can also see other Articles of the same type by clicking on the Article type in the header.

See all information regarding Articles here.

August 10th, 2020

Feature: Articles

  • Business plans only
  • Store long-form content
  • Add to collections
  • Copy/paste existing docs
  • Brand new WSYWIG editor

More about Articles here.


June 23, 2020

Feature: Custom Awards

Custom Awards allows a team’s admin to create their own awards based on specific criteria.

  • Business plans only
  • Customize criteria
  • Award to specific team members
  • Recent awards displays in right hand side of home screen

Learn more about Custom Awards here.


May 06, 2020

Feature: Collections

A Collection is a new way of grouping content, regardless of tag or content type.

With this new feature, any user can set up a collection for all their team to see and share pockets of knowledge grouped together via various content.

  • Business plans only
  • Collect knowledge for specific projects, activities, or technology
  • Add questions and answers as well as Articles
  • Share editing rights with other team members

Learn more about Collections here.


March 12, 2020

Feature: User Groups

When questions arise under that group's area of expertise, pinging each user individually or picking and choosing who might be the best option can be cumbersome. We've introduced User Groups as a method to allow you to reach out to entire groups of users with a single name, rather than individually pinging them all.

  • Business plans only
  • Notify an entire group of people at once of new content
  • Ask a group of experts most likely to know the answers

Learn more about User Groups here.

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