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SLA
for On-premises Deployment
3. Severity Levels &
SLA
… PDF VERSION Tags |
SLA
| On-premises | Enterprise users can access their documentation here
SLA
for Managed Cloud Deployment
PDF VERSION Tags |
SLA
| Hosted | Enterprise users can access their documentation here… service interruptions that are beyond our control and do not constitute Downtime for the purposes of this
SLA
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Tickets opened via our support portal are subject to our
SLA
based on the severity level… Tickets opened via our support portal are subject to our
SLA
based on the severity level