Applies to Basic ❌
Applies to Business ✅
Articles provide a long-form content solution within Teams. In addition to questions and answers, users will now be able to create an article to proactively share knowledge with fellow team members. Articles will show up in search results along with Q&A content.
Create an article
Click on the new Articles link in the left navigation and then click on Create a new article. You will then be taken a page for creating your new article.
Start by giving your article an informative title and pick from one of the article types:
- Knowledge Article
- How-To Guide
Article types give your team members a general idea of the type of content within each article. Next, pick at least one tag to categorize your article. You can add up to five tags.
Once you’ve added your tags, it’s time to write the article. As part of this launch, we’re rolling out an improved text editor that supports seamlessly switching between a robust WYSIWYG format and standard CommonMark. Try copy-pasting existing documents you have on other platforms right into the editor to save time.
Upload images, use lists, add code snippets, and much more. If you link to questions on your team within the article, those questions will also be listed on the sidebar to the right of your article’s content.
When you’re done, click Save and your article will be published.
Once an article is published, team members can provide feedback to the author and editor(s) of the article, as well as highlight its usefulness to the rest of the team.
- Click the green upvote button to mark an article as useful.
- Click the blue light bulb button to provide feedback to the author of the article. You will be presented with options to indicate how the article can be improved.
Once you submit your feedback, the author will be notified, and they will be able to address feedback as needed. If the author clicks on the feedback notification or edits the article, they’ll see the feedback in the right sidebar. Article authors and editors can click the check mark to resolve active feedback items.
Besides the main Articles page, your articles can be found through search and organized as part of collections. Adding articles to a collection is done in the same way you would add Q&A content.
Share an article
Like questions, answers, and other content in your team, articles are made to be shared across your organization. In addition to the Share article link on every article, you can use our Slack and Microsoft Teams integrations to find and share articles right where your organization communicates.
Grant edit permissions
By default, the author and any admins on a team can edit an article, including viewing and addressing feedback. Grant additional editing rights to specific team members by clicking on Permission settings when creating or editing an article.